Hi - I'm Tom Morgan. I help developers to make intelligent communications a universal feature of all applications by building solutions with Microsoft Teams, Microsoft Bot Framework, Microsoft Cognitive Services, Azure Communication Services, and more.
I blog about it, I speak about it ... and I have a podcast about it.
Please consider subscribing: that way you'll always know what's new in the world of Microsoft Teams development and related technologies. You can find this podcast on Spotify, iTunes and many other podcast networks.
I spend my days with contact centre teams working out where AI agents actually help, and then building them on Amazon Connect. Much of the work is in healthcare, pharma, and the public sector: places where getting it wrong costs more than a bad CSAT score.